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Vacation Station Owner's Area

Open Daily
8:30 am to 5:30 pm
Call 800-841-7443
 
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Vacation Station Lake Tahoe



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Vacation Station has been Incline Village and Crystal Bay's leading property management company since 1981. Vacation Station sets the standard for excellent customer service, high owner revenues, outstanding housekeeping, and personalized service. We specialize in handling only high quality properties for vacation rentals.

Full Service Property Management

Thank you for your interest in Vacation Station's rental program. Selecting the best vacation rental management company is a very important decision. A wise choice will provide you with years of enjoyment, maximum financial returns and peace of mind. Choosing a company that is not service oriented, lacks focus, is disorganized, and has a poor marketing plan may jeopardize your valuable real estate investment and cause the loss of thousands of dollars in revenue as well as create unnecessary expenses. We appreciate your consideration of Vacation Station as your property management company. Please don't hesitate to call or stop by our office. We're happy to provide you with a free property analysis and a home owner information package. See what current owners have to say about our program in the "Owner Testimonials" section to follow.

Owner Testimonials   Trade Affiliations
Unmatched Financial Returns Specializing in Vacation Rentals
Guest Satisfaction Friendly Professional Staff
National Marketing Program Personalized Homeowner Service
Internet Monthly Statements
Guest Comment Cards Computer Network
In-House Housekeeping Homeowner Newsletter
Unique Guest Benefits Long-Term Leases
Location Homewatch

Unmatched Financial Returns.

No management company in Incline Village out performs our average annual gross revenue per unit. According to market share results by the Reno/Sparks Convention Authority (room tax authority), Vacation Station captures over 20% of the vacation rental market share in Incline Village/Crystal Bay. Since we are the second largest lodging provider in Incline Village, Vacation Station also books a major percentage of the total vacation rental revenue. With an average annual sales growth exceeding 10%, and some years up to 27%, property owners on our program receive excellent financial returns on their investment.

Guest Satisfaction

Vacation Station makes every effort to ensure that our guests' expectations are consistently exceeded. We accurately represent our properties to our guests and help them select properties that fit their requirements. We also furnish them with the confidence that, no matter what unit they choose, they will check into a clean, comfortable, well-maintained unit. We immediately respond to any needs or concerns, while providing friendly professional service. According to our statistics, 65% of our rental revenue is from repeat guests and word-of-mouth referrals. Our comment card data indicates that over 99% of our guests would recommend Vacation Station to a friend, and many say they already have. The staff at Vacation Station is proud of these accomplishments as they show that by providing the best possible vacation experience, our guests consistently return year after year.

National Marketing Program

Extensive and consistent marketing is a key component to obtaining continued growth, high occupancy rates and rental revenue. No other vacation rental company in Incline Village spends as much per unit to market their properties. We utilize the most effective marketing sources and techniques available. By identifying our customers and using demographics to effectively target them, we reach millions of potential guests and generate thousands of calls per month. Our marketing program utilizes many forms of media including: Ads placed in major national and northern California newspapers reaching 8,138,769 readers per issue, advertisements in major national magazines such as VIA that reach 5,160,123 readers monthly, the Hotel Travel Index (an international resource for travel agents) used by 83,005 agents per issue (many of whom repeatedly book their clients in our properties), seasonal travel publications, distribution of approximately 10,000 property listing brochures per year that describe and showcase our rental properties, regional reservation centers such as Incline Village/Crystal Bay - Go Tahoe Central Reservations and the RSCVA Central Reservations, local brochure distribution, a large backlit monument sign adjacent to the entrance of the Hyatt Regency, creating hundreds of thousands of impressions each year, local newspaper display ads reaching 36,720 readers per issue, trade and membership affiliation directory listings, ski area brochure lodging listings, many referrals from local real estate agencies, corporate executive retreats (i.e., Volkswagen of America and Capcure, Inc., etc.), the Hyatt Regency and special event planners. For many years Vacation Station has been refining and expanding a successful marketing program which ensures that your vacation rental produces the highest possible revenue, occupancy and upscale clientele.

Internet

The internet has become a critical marketing resource for reaching potential guests globally. As a cutting edge company, Vacation Station's website, vacationstation.com provides guests with extensive and up-to-date information, professionally photographed units and the resources to help plan the perfect Lake Tahoe vacation. Our website enables millions of potential guests to conveniently view your property and streamline the decision making and booking process.

Guest Comment Cards

Included in each guest arrival package is a comment card. Each month the completed cards are compiled and reviewed by the entire staff. Any deficiencies are noted and promptly corrected. The cards are then filed by property and available for homeowner review. Guest comment cards continue to be an important resource for improving your property and our services.

In-House Housekeeping

Vacation Station is the only Lake Tahoe vacation rental firm to have its own in-house housekeeping company. Housekeeping is the single greatest obstacle faced by all vacation rental companies. Often vacation rentals are inadequately cleaned and maintained after each booking and gradually the cumulative effect of such poor follow up can jeopardize your valuable real estate investment. Housekeeping subcontractors are profit oriented, are spread between various clients and their employees lack hands-on training and supervision. The only way we have found to obtain the high level of cleanliness, presentation and maintenance that we require was to start our own company dedicated solely to our rental properties. Our passion and goal is to achieve high guest and property owner satisfaction. We accomplish this through immaculately clean properties, presentation, use of high quality linens and towels, maintenance, stocking and a well-organized, highly trained and supervised field staff. We have our own laundry facility and our staff uses only company cleaning supplies and equipment. Profit is not our primary concern. Your property will never look so good!

Unique Guest Benefits

Vacation Station strives to make each of our guests' Lake Tahoe experience a special one. We believe that each vacation rental should have everything the guest needs, including our unique personalized touches. When the guest arrives, the porch light is on and the property is at a comfortable temperature. A custom in-room guest directory welcomes the guest and answers any questions they may have. Our guest arrival package is full of useful brochures, coupons and local guidebooks. The bathrooms are equipped with elegant Glen Eden amenity baskets and large, beautifully arranged towels, Lake Tahoe designer hand and body soaps, lotion, shampoo and a generous supply of toilet paper and facial tissue. Beds are made up with high quality linens and are artistically arranged. The kitchen is supplied with fresh ground regular and decaf coffee, paper towels, dish soap, detergent, extra trash bags, a scrubber sponge and light bulbs. In the fireplace is a convenient duraflame log for instant mountain atmosphere. We provide everything for the perfect Lake Tahoe vacation.

Location

Location...Location...Location...Vacation Station's offices are conveniently located in the Raleys Shopping Center at 930 Tahoe Boulevard in Incline Village, Nevada. Due to our highly visible location - everyone needs groceries - Vacation Station generates a significant number of bookings from walk-in visitors. Our office and reservation lines are fully staffed 7 days a week (8:30 am to 6:00 pm Monday through Saturday and 9:00-5:00 on Sundays, year 'round). After hours we have a 24 hour answering service for emergencies. We are always available for our clients and guests!

Trade Affiliations

Vacation Station is a member of the Better Business Bureau and participate in their "Care Program". We are also members of the Vacation Rental Managers Association, a nationwide group of over 400 of the finest quality vacation rental companies dedicated to uphold the highest standards in the industry, the Incline Village/Crystal Bay Chamber of Commerce, Incline Village/Crystal Bay Lodging Association, North Tahoe Resort Association and the Reno/Sparks Convention Authority.

Specializing in Vacation Rentals

Over 20 years ago, Vacation Station started in the emerging vacation rental management business. Unlike many real estate companies who handle rentals on the side, we have always specialized in the vacation and long-term rental business. Another key to our success is that we exclusively represent high quality and well-maintained properties. Our use of innovative systems, cutting edge technology and our dedication to detail, honesty and integrity has made us the largest property management company and has earned Vacation Station a long-standing reputation as Incline Village's premier vacation rental company.

Friendly Professional Staff

Vacation Station employs service-oriented and conscientious local professionals who specialize in the different areas of property management such as reservations, owner and customer relations, accounting, marketing, housekeeping and maintenance, while effectively working as a team. We are proud of our staffs' longevity and dedication to excellent customer service. The team at Vacation Station continues to be our greatest asset!

Personalized Homeowner Service

Our goal at Vacation Station is to provide you with responsive, professional management services. We strive to build long-term working relationships with our homeowners by tailoring our services to meet your individual needs and objectives. Our service is based on being reliable, responsible and consistent so that you can rest assured your interests are being looked after.

Monthly Statements

We provide detailed and accurate monthly statements prepared by our Certified Management Accountant. These include rental activity and income, itemized expenses, occupancy statistics and a year-to-date profit and loss. Statements and checks are mailed on the first business day of each month along with a copy of our newsletter. We offer a bill paying service that pays expenses such as mortgage, utilities, insurance, property taxes, homeowner dues and maintenance. Payments can also be directly deposited into your bank account. Vacation Station provides you with up-to-date information and services that make your vacation rental ownership convenient and hassle free.

Computer Network

Vacation Station utilizes state-of-the-art computers and property management software specifically designed and customized for our business. The software helps us efficiently manage every detail, including reservations, availability, rates, accounting, housekeeping, maintenance, reporting, marketing statistics and forecasting. This efficiency enables us to increase our sales volume while maintaining a high level of service, which translates into increased owner revenue.

Homeowner Newsletter

Each month you will receive our newsletter, the "Scoop", with your statement. Its focus is to communicate to our homeowners the direction of the company, changes in terms and policies, marketing, technology, tourist trends, tips on increasing rental income, ways to upgrade and maintain your property, etc. Also included is the owner calendar to facilitate reserving owner property use. To ensure that homeowners receive the best possible service, we provide an owner comment card to help communicate any questions, comments, concerns and testimonials you may have. We look forward to hearing from you.

Long-Term Leases

Vacation Station also offers mid and long-term lease management. This service is beneficial to property owners who want consistent income for a specified period of time. Term leases are also a great way to continue an income stream during slow seasons. The commission rate is lower for six month or more leases so you can net higher returns. Our long-term department is solely dedicated to managing long-term properties. This department handles all details of the rental including credit and reference checks, lease preparation, legal aspects, move-in and out inspections, cleaning, rent collection, maintenance and advertising of the property. We take care of all the details so that you have a hassle free experience and peace of mind.

Homewatch

Vacation Station has a service specifically designed for absentee owners who would like their property inspected each week to assure no problems arise such as frozen pipes, vandalism, failed heating systems, leaks, etc. We will also turn the heat up on the day you arrive. We meet service men, issue keys and confirm that work is completed before payment to subcontractors is made. Vacation Station acts as your professional liaison for your investment property. When you arrive there will be no unexpected surprises.

We appreciate your consideration of Vacation Station as your property management company. Please don't hesitate to call or stop by our office. We would be happy to provide you with a free property analysis and a homeowner information package.

Credit Application Instructions.pdf
Inventory.pdf
New Property Requirements.pdf
Short Term Contract

Sincerely,

THE STAFF AT VACATION STATION

Owner Testimonials

Dependable, friendly, professional. Works cooperatively with owners.

Thomas & Lynette Cardinale, Pittsburg, CA.


The unit was so clean. Many thanks!

Jean Nickles


Just wanted to let you know that I'm really pleased with the housekeeping at our unit in Incline Village. Everything looked very nice. We had some friends stop over and they liked the little touches of having the tissues folded like fans and having the towels hung so prettily. The summer is looking great! Keep up the good work and have a good day.

Peggy O'Connor via e-mail


We were very pleased with the deep cleaning, the house was in A-1 condition.

Hank and Diane Mahler


Your website is excellent, easy to find and very thorough. The photos give the renters a good view of the interior of all the rooms. We did check other websites and they were not as informative as Vacation Station. Good job!

Hank and Diane Mahler


Thank you very much for the kind words about our little mountain cabin in the last edition of the Vacation Station Scoop. Valerie and I and our kids had fun reading about the cabin and the nice things you had to say about it. We've had more fun over the past thirteen years making little changes here and there and it's always fun when those changes are recognized. We've always tried to look through the eyes of the person that's visiting Lake Tahoe for the first time when making the improvements to the house. To that end, you and the awesome staff of Vacation Station have been perfect for us. Our cabin is always immaculately clean, organized and beautifully maintained. Whenever we come up and visit the home ourselves, it always feels great to walk in the door and feel like we're on vacation ourselves.We usually scramble straight over to the "Guest Book" to read comments from past visitors. It's so fun to read what interested them on their vacation to Lake Tahoe, what motivated them to choose Lake Tahoe, and their thoughts about the cabin itself. Again, thank you for the kind and thoughtful words. It's been an absolute joy to be working with Vacation Station these past ten years. You're the best!!!!

David and Valerie Powdrell


Thanks for a great year with our Tahoe home. Your instincts for our rental prospects were right on - the turnaround has been amazing!

Sam Levine


I wanted to take this opportunity to thank you and the staff for all the good service you and your group have rendered over the years. I appreciate your help.

C. Veden


Dear Don and Staff, I wanted to let you know how happy we have been with your management of our vacation rental property. We have been with Vacation Station for nearly eight years now, and have come to appreciate how many things you do well. Your customer service to owners as well as guests is excellent. We are grateful for your careful concern over maintaining our valuable asset, and maximizing our return on that investment. I like the suggestions that you send in the monthly Scoop newsletter to owners—we feel in touch with what’s going on in Incline as a result. When issues have come up with our home, you have worked with me to resolve them satisfactorily. I have “shopped around” a couple of times over the last eight years, and there is not a better fit for us than with Vacation Station.

Janet Orgill


As you are well aware, vacation property ownership can be a real challenge. For the past 16 years, we have been "vacation property owners." Over the course of time, we have been represented by a variety of management companies in Incline Village. Each representation was filled with problems and challenges for us as owners. Then, we found Vacation Station! Since you have been representing our interests in Incline, our home has been rented to nice folks, our income checks have been on time, our home has been maintained in PERFECT condition, maintenance issues have been dealt with PROMPTLY, and ANY problem (e.g. tenant phone bills) has been handled IMMEDIATELY. Most importantly, because of your high housekeeping and maintenance standards, when we arrive for a personal holiday, our home is in perfect condition! Now that we are no longer renting our property, keeping it for personal use only, your "WATCH" program suits us perfectly. Each one of your staff works hard to see that our needs are met. You have a great team. Thanks for your faithful service to us and care for our home.

Sally H. Giancola


We have been exceedingly pleased with our ten year relationship with Vacation Station. The staff is always friendly and helpful. The cleaning service keeps the place looking great! We look forward to another ten years with Vacation Station

David Powdrell


This letter is to let you know how pleased we have been with the service your rental staff provides us. Our house has been on the rental program for over 5 years and we have never had such a smooth relationship with a rental staff. Our house rentals have increased by 70% since placing our house with Vacation Station. The cleaning crew you supply is excellent. Whenever a family member uses our place they always comment on how clean and neat they find it. We really appreciate the extra care your staff gives our house. It is always being checked to make sure everything is working properly. We also find the repairmen you use charge very reasonable rates. The Vacation Station staff is always very friendly and helpful whenever we contact them. Thank you very much for the great job you are doing. We really appreciate the extra care you give our rental house.

Dennis & Susan Hart


I couldn't be happier with the service - Vacation Station's crew does an exemplary job of maintaining and caring for my property as well as maximizing rental income. Keep up the great work!

Joelle L. Simson


I have no recommendations for better service. Being overseas we were a little apprehensive about leaving our property in the hands of someone else. You quickly put us at ease. Your company is professional in every sense of the word. We are very happy with your service and would not hesitate to recommend Vacation Station to other property owners.

Mr. & Mrs. James Ward


We had the best year since the first year we owned the condo 9 years ago. The res. agents are always very accommodating and we love Vacation Station's in-house cleaning & maintenance.

L. Sullenberger


We are very pleased with the courteous and efficient service you give us!

Jane Barnhart & Nathan Jones


Thank you so much for all your help in managing my property at Incline Village over the past couple of years. My husband and I are looking forward to spending many weekends in Tahoe this summer. I certainly will recommend Vacation Station to all my friends.

Maxine Miller-Cancilla


Great job! Our condo is always very clean when we come up. I never have to worry about anything. You take care of it all.

Judy Reyes


We don't know what we would have done without you! Your group is very efficient, so much fun to work with and it's been a real pleasure meeting and talking with all your staff.

Jane Barnhart


As usual, you are doing great! From marketing the property, to maintaining it - from customer service to your attention to detail, I couldn't be more pleased (after 3 or 4 years of doing business with you, it's only improved year after year!) Many thanks!

Joelle L. Simson


You guys are wonderful! When we meet people who want to rent different kinds of properties, we tell them about you! Your whole staff is great!

Jane Barnhart


Vacation Station is doing a wonderful job of managing the property.

Vicky & Ed Provost


Thanks for the support this past year. We appreciate your efforts in keeping our unit rented and alerting us of any problems. Keep up the good work!

Forest Pines - Property Owner


  

www.VacationStation.com

Vacation Station - 930 Tahoe Boulevard, Suite 703, Incline Village, NV 89451
Conveniently located in the Raleys Shopping Center
Toll Free 800.841.7443 • Fax 775.832.4844
travel@vacationstation.com

BBBOnLine Reliability Seal

Vacation Station has provided vacation rentals, condos, cabins and ski
leases to satisfied customers in North Lake Tahoe since 1982. We are
located in Incline Village, close to skiing, beaches, swimming, hiking,
biking, sailing, boating, golf, dining, casino gaming and other types of
recreation. Whether you are buying or selling a home, making vacation
plans, romantic wedding plans or just have questions about activities at
Lake Tahoe, our friendly staff is here to assist you.

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